Shop Policies

HAVEN wants to hear from you! Please contact with any questions or comments and we'll be in touch shortly.


Our handmade products are made fresh to order and usually take 2-4 business days to process and ship. HAVEN is a small, handmade shop but we try to process orders as quickly as possible. Tracking information will be emailed once your package ships. Please reach out if you ever want an update!


We strive to use the highest quality ingredients to ensure you're delighted with the finished product. If for any reason you're not satisfied, we will gladly accept returns within 10 days after receiving the item. If you have an issue, please reach out via email with your order number and we'll take excellent care of you.


HAVEN collects only the personally identifiable information that's voluntarily submitted by visitors to fulfill their orders. We utilize your email for our newsletter only if you've agreed to receive our marketing at checkout. All emails and newsletters from HAVEN allow you to opt out of further mailings. Your personally identifiable information, as well as your payment methods, is always kept secure. The HAVEN site is operated on the trusted Shopify platform to further ensure the security of your information. Please review the Shopify Privacy Policy for additional information. If you have any questions, concerns or comments about our privacy policy, please contact us.